Ordering & Delivery:
1. When can I expect to receive my products if I make online purchases?
During the ordering process, you will be prompted to select a preferred delivery time. Your products will be delivered in accordance with the chosen delivery time.
2. What is the delivery area covered by your service?
Our delivery service covers the Klang Valley, which includes Kuala Lumpur and Selangor. However, please be advised that our outstation delivery services to areas such as Kuala Selangor, Sabak Bernam, and Banting are temporarily closed.
3. What are your business hours?
Our business hours are from 9:00 AM to 4:30 PM.
4. What are your delivery times?
- Monday to Friday: 11:00 AM to 2:00 PM and 3:00 PM to 6:00 PM (Last call at 3:00 PM)
- Saturday: 11:00 AM to 2:00 PM (Last call at 10:00 AM)
- Sundays & Public Holiday : OFF
5. Which forms of payment do you accept?
We accept multiple forms of payment, which include credit cards, online banking, and e-wallets.
Discounts and Bulk Purchases:
6. Are there any discounts available for bulk purchases?
At present, we are not offering any discounts for bulk purchases. Nevertheless, you can stay informed about our most recent promotions and activities by following us on Facebook and Instagram.
In-Person Pickup:
7. I'd like to pick up the order in person. Could you please share your store's address?
Our store's address for order pickups is: No. 25, Jalan PJU1A/5A, Ara Damansara, 47301 Petaling Jaya, Selangor.
Delivery Information:
8. How much is the delivery fee?
For orders within the Klang Valley:
- Lalamove: The delivery fee starts from RM5 and varies based on your specific location.
- MrSpeedy Flat Rate Delivery: There is a fixed delivery fee of RM20.
Additionally, orders totaling RM199 and above will be eligible for free delivery.
Returns and Refunds:
9. Under what circumstances can we initiate a return?
Normally, our customers can initiate a return if there are issues with the product packaging, such as leaking or damage that affects the product's integrity, or if the product's condition is compromised, such as when the received products have turned bad or become unconsumable.
10. Whom should I contact and what information do I need to prepare for a return?
You can send your return request via WhatsApp to either of the following numbers: 014-211 2490 or 016-633 5329. Alternatively, you can use the WhatsApp button on our website to get in touch.
Store Policies:
11. What exactly is meant by "Store credit"?
"Store credit" is a credit balance for future purchases. Approved refunds are provided as store credit, which has no expiry date. This credit can also be used for promotions we offer.
12. I placed an order, but it got automatically canceled. Can you please explain why?
If your order was automatically canceled, it could be because the transaction wasn't completed within 24 hours.
Product Usage:
13. How should I cook the product once I receive it?
Upon receiving the product, you will find cooking or reheating instructions on the packaging. Simply follow these instructions to ensure that your food is prepared and cooked perfectly.
14. If I immerse the product and its packaging in boiling water after it boils, will the packaging melt?
Our packaging is crafted from food-grade vacuum bags with a melting point well above 100 degrees Celsius, which is higher than the temperature of boiling water. You can confidently immerse the product and its packaging in boiling water without any concern about melting.
Health and Safety:
15. If I immerse the product and its packaging in boiling water after it boils, could it be harmful to my health?
Our packaging is made from food-grade vacuum bags, specifically designed to withstand such conditions without posing any harm.
订购与送货：
1. 如果我通常在线购买，我通常可以在什么时候收到我的产品？
在订购过程中，您将被提示选择首选的交付时间。您的产品将根据所选择的交付时间进行送到你的接收地址。
2. 您的运送地区是哪些区域 ？
我们的送货服务涵盖了巴生谷地区，包括吉隆坡和雪兰莪。但请注意，我们暂时关闭了前往吉隆坡雪兰莪外的地区，如瓜拉雪兰莪、沙白安南和万津等的外地送货服务。
3. 营业时间是几点？
我们的营业时间是从早上9点到下午4点30分。
4. 送货时间是几点？
周一至周五：上午11点至下午2点和下午3点至6点（当日最后下单时间下午3点）
周六：上午11点至下午2点（当日最后下单时间上午10点）
周日和公共假日：休息
5. 你们接受哪些付款方式？
我们接受多种付款方式，包括信用卡、网上银行和电子钱包。
折扣与批量购买：
6. 对于批量购买是否提供任何折扣？
目前，我们没有为批量购买提供任何折扣。不过，您可以通过关注我们在Facebook和Instagram上的最新促销和活动，保持了解最新情况。
亲自提货：
7. 我想亲自提货。您能否提供您店铺的地址？
我们的店铺地址用于提货是：No. 25, Jalan PJU1A/5A, Ara Damansara, 47301 Petaling Jaya, Selangor.
送货信息：
8. 送货费用是多少？
针对巴生谷地区的订单：
- Lalamove：起价从RM5起，根据您的具体位置而变化。
- MrSpeedy平价送货：固定送货费RM20。
此外，总价达到RM199及以上的订单将享有免费送货。
退货和退款：
9. 在什么情况下我们可以申请退货？
通常情况下，如果产品包装存在问题，例如渗漏或影响产品完整性的损坏，或者产品的状态受损，例如收到的产品变质或无法食用，客户可以申请退货。
10. 我应该联系谁以及为退货需要准备什么信息？
您可以通过WhatsApp发送退货请求至以下任一号码：014-211 2490 或 016-633 5329。此外，您也可以通过我们网站上的WhatsApp按钮来联系我们。
店铺政策：
11. “Store credit” 是什么意思？
“Store credit” 指的是未来购买时可以使用的信用余额。经批准的退款将以“Store credit”的形式提供，该信用余额没有到期日期。这个余额也可能从我们提供的促销活动里获取的。
12. 我下了订单，但订单被自动取消了。您能否解释原因？
如果您的订单在24小时内未完成交易，它将会自动取消。
产品使用：
13. 我收到产品后应该如何烹饪？
收到产品后，您可以在包装上找到烹饪或加热的说明。只需按照那些说明，根据以上的指示就可以准备一顿好吃的料理。
14. 如果我在水沸腾后将产品和其包装一同浸泡，包装会融化吗？
我们的包装采用食品级真空袋制成，其熔点远高于摄氏100度，高于沸水的温度。您可以放心将产品和包装一同浸泡在沸水中，无需担心融化问题。
健康与安全：
15. 如果我在水沸腾后将产品和其包装一同浸泡，会对健康造成危害吗？
请您安心，我们的包装采用食品级真空袋制成，专门设计用于在这种情况下使用，不会对健康造成任何危害。
