*Customer Satisfaction Guaranteed with 1:1 Exchange or Refund*
As part of MyBarn's development a high level of customer satisfaction and shopping experience online with speedy same day delivery, we are aiming to create a community with values below:
- Long term and Good Customer Relationship.
- High Satisfaction of Product & Services.
- Innovating Convenient & Trending Shopping Experience.
For all purchases with us, we strive to deliver the best and when there are product/service issues that you encounter, we welcome you to get in touch with us and we are happy to assist you in resolving the matter 😄👍🏻
Example of Claimable Issues:
✅ Unacceptable Product discrepancy eg. Overly Fat (to be determined by description and photo).
✅ Product Packaging Issues eg. Leaking
✅ Product turned bad/unconsumable pre and post cooking.
❌Products that is stated with High Fat Contents in description.
❌Change of mind after delivery (due to quality concern on frozen food exchange).
❌Returning product without valid reasons.
👉🏻 To submit a claim please prepare the below:
- Send the request via Whatapps at 014-211 2490 / 016-633 5329 or WA Button thru our website.
- Share the Order Number with us.
- Describe the issue/problem with the product or service.
- Attach Photo of the particular product as proof.
- Our team will evaluate the request and revert on the solution not longer than 3 working days.
❗ Terms & Conditions:
- All approved refunds will be made in the form of "Store Credit" for next purchase use with no expiry date.
- NO refunds in form of "Cash", with only exception for Spoilt or Unconsumable foods.
- MyBarn reserves the right and discretion in the final decision to the outcome for the claims.
Thank You and Hope you enjoy a pleasant shopping experience with us
1:1 调换或退款,确保顾客满意
作为 MyBarn 发展的一部分,我们致力于提供高水平的在线服务并让用户享受线上购物的体验,以及快速的完成当日送货服务。我们的目标是创造以下价值:
- 维持长期及良好的顾客关系。
- 提高客户对我们的产品和服务的满意度。
- 更创新、更便捷的线上购物体验。
我们会保证努力提供最佳服务。如果您遇到产品/服务问题,请随时与我们联系,我们将乐意协助您解决问题 😄👍🏻
可索赔问题示例:
✅ 无法接受的产品差异,例如:过于肥腻(根据描述和照片来确定)。
✅ 产品包装问题,例如:泄漏。
✅ 产品在烹饪前后变坏/不可食用。
❌ 在描述中注明高脂肪含量的产品。
❌ 交付后改变主意(因质量问题要求换取冷冻食品)。
❌ 无有效理由退回产品。
👉🏻 提交索赔请准备以下内容:
- 通过Whatapps发送请求至 014-211 2490 / 016-633 5329 或通过我们网站上的WA按钮。
- 与我们分享订单号。
- 描述产品或服务的问题。
- 附上特定产品的照片作为证据。
- 我们的团队将评估请求,并在不超过3个工作日内回复解决方案。
❗ 条款与条件:
- 所有已批准的退款将以“店内信用”形式提供,用于下次购买,没有过期日期。
- 除了损坏或不可食用的食品外,不提供“现金”形式的退款。
- MyBarn 保留最终决定索赔结果的权利和裁量权。
谢谢您,希望您在我们这里享受愉快的购物体验。